The word “omnichannel” is ubiquitous in the contact center industry today with regard to customer experience. It primarily refers to the ways or modes in which a company communicates with its customers – e.g. voice, video, chat, email, instant message and so on. Many customer focused organizations today put a lot of stock into ensuring an omnichannel experience.

Numonix Receives Saddletree Research’s Kachina Award for RECITE Interaction Recording for Microsoft Office 365

Winner of Voice of the Customer Solutions Category

Boca Raton, Fla., Nov. 29, 2016 — Numonix is pleased to announce it has received Saddletree Research’s Kachina Award™ for its RECITE® Interaction Recording for Microsoft® Office 365. Numonix’s Microsoft-certified RECITE interaction recording solution delivers comprehensive, compliant recording of all Skype for Business interactions on-premises, via hybrid cloud and in Microsoft Office 365.

Numonix Awarded Skype for Business Certification From Microsoft for RECITE Interaction Recording Solution

RECITE Was First-to-market With a Certified Recording Solution for Skype for Business Interactions On-premises, Hybrid Cloud and in Microsoft Office 365

Boca Raton, Fla., Oct. 18, 2016 — Numonix is pleased to announce it has been awarded Skype® for Business interoperability certification by Microsoft for its RECITE® Interaction Recording Solution. The RECITE interaction recording solution delivers comprehensive, compliant recording of all Skype for Business interactions on-premises, hybrid cloud and in Microsoft Office 365.

Numonix Achieves Microsoft Silver Communications Competency

BOCA RATON, Fla., June 7, 2016 — Numonix, a leader in interaction recording solutions, today announced that it has achieved Microsoft® Silver Communications Competency. As a Microsoft Independent Software Vendor (ISV), Numonix has also received certification for its RECITE interaction recording solution for Skype for Business. RECITE records all modalities in Skype for Business and Skype for Business for Office 365, including Voice, Video, Chat and Desktop Screen.
“In achieving Microsoft’s Silver Communications Competency, our team has proven that Numonix meets the rapidly evolving needs of our mutual customers,” said Avi Margolin, CEO of Numonix.

Solution profile: RECITE™ Lync recording Expanding Lync’s recording capabilities

Microsoft Lync serves as a rich communication and productivity tool for both in-house and external communications. Its functionality allows users to cross many communication boundaries, even taking them beyond the confines of a typical enterprise communication system. This poses an interesting challenge for enterprises, which are required by law to record specific conversations. RECITE™ by Numonix is a call recording system designed to support all aspects of Lync. RECITE™ integrates seamlessly with Lync to connect to a wide range of users (federated, Lync client, Lync telephone, remote, internal and so on) and is easily deployed within the enterprise Lync network. With simple, scalable software licensing, RECITE™ can be deployed as a basic call recording system and, through modular software architecture, the solution can be expanded to support advanced applications such as quality monitoring, agent scoring and compliance. RECITE™ expands Lync’s recording capabilities by providing centralised storage and cataloguing, while tracking users no matter how they use Lync – whether through the Lync client, a mobile device or pBX telephone, within the enterprise or federated with another Lync-based company. RECITE™ can be deployed cost effectively in a small single department, as a shared resource among multiple departments or as an enterprise, multi-site system.