RECITE Client-Side Recorder Recognized for Exceptional Innovation

BOCA RATON, Fla., Sept. 10, 2018 — Numonix, provider of RECITE, the industry’s single most versatile recording solution available for unified communications and Microsoft Skype® for Business, today announced its new RECITE Client-Side Recorder for Skype for Business. Available for on-premises, hybrid and Skype Online in Office365, the RECITE Client-Side Recorder enables organizations to securely control access to their Office365 recorded interactions. Calls are recorded and stored centrally on a server in a location of the organization’s choice. Recordings are digitally watermarked and tamper proofed and are inaccessible by unauthorized users. Sensitive customer information is protected with customizable security in profiles, permission and security measures.

The word “omnichannel” is ubiquitous in the contact center industry today with regard to customer experience. It primarily refers to the ways or modes in which a company communicates with its customers – e.g. voice, video, chat, email, instant message and so on. Many customer focused organizations today put a lot of stock into ensuring an omnichannel experience.

Call Recorder Versatility Test – What’s your Score?

Bringing Clarity to MiFID II/GDPR Call Recording 

MiFID II (Markets in Financial Instruments Directive) and GDPR (General Data Protection Regulation) are two
2018 Europe-based regulations that will have an impact on the call recording industry. While MiFID II
mandates all communications that lead to a transaction have to be recorded and stored for up to seven
years, GDPR says that consent must be given to store personal data and that it should only be stored as long
as necessary. With two seemingly competing directives, here is what you need to know to protect your
business.

voip-info.org/news/numonix

Mitel has made some significant acquisitions in the recent past to put itself in a position of great strength in the contact center space. These major moves, including the acquisition of Oaisys, followed by Toshiba’s telecommunications business, and most recently, purchasing ShoreTel, have greatly expanded Mitel’s capabilities. There are also, however, some downstream technical and cost-related challenges (and potential advantages) this consolidation can have on partners and customers that ought to be considered.

First we had call logging. Then we had call recording. Now we have unified communications recording. Just like the term “call logging” has slowly made its way out of the contact center vernacular, so too will the words “call recording”. Today’s contact centers and business at large use far more than just the telephone to communicate with customers and prospects. We are seeing a huge rise in online chat, such as Skype for Business, for example. In fact, over 50 percent of businesses today use Skype for Business for chat, voice, phone and video; and one in five contact center seats will use Skype for Business by 2020.