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The Power of Versatility in Contact Centers

June 7, 2017
posted by Numonix

 

The Power of Versatility in Contact Centers

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Questions to consider before purchasing a Call Recording Solution:

April 27, 2016
posted by Numonix

Typically, the decision to implement a call recording solution is a reactive one. Many companies finally purchase a system only after discovering that a crucial business interaction has transpired that they have no concrete proof of. Unfortunately, not being able to produce evidence of a vital transaction disrupts business and can be financially damaging if the issue in question cannot be resolved.

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Will Your Company be placed on Hold as Communications Technology Evolves?

April 26, 2016
posted by Numonix

As connectivity improves and companies adopt more advanced IP PBX’s and  UC products; legacy technology in Call Recording will struggle to keep up and adapt to new integrations, protocols and specific network configurations.

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