The Power of Versatility in Contact Centers

Typically, the decision to implement a call recording solution is a reactive one. Many companies finally purchase a system only after discovering that a crucial business interaction has transpired that they have no concrete proof of. Unfortunately, not being able to produce evidence of a vital transaction disrupts business and can be financially damaging if the issue in question cannot be resolved.

As connectivity improves and companies adopt more advanced IP PBX’s and  UC products; legacy technology in Call Recording will struggle to keep up and adapt to new integrations, protocols and specific network configurations.