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Is S4B the Next Big Thing in Call Recording?

August 17, 2017
posted by Numonix

Did you know that in 2017, 55% of U.S. organizations are using Skype for Business already as their PBX and/or for unified communications capabilities – chat, voice, meeting and screen sharing. In fact, by the end of this year, experts foresee upwards of 100 million enterprise Skype for Business (S4B) seats in the market. While some S4B interactions take place internally between coworkers and the like, many are now with customers. In many instances, these conversations need to be recorded and stored for the purposes of compliance, dispute resolution, order verification, measuring service levels and more – just like TDM, VoIP and mobile interactions are already.

Aside from the flexibility, ease of installation and use, S4B also offers the significant benefit of transcending telephone devices, as you can use it across your desktop, laptop, tablet and phone. Instead of a business having multiple recording solutions, they can have just one.

The question is, however, if you are using S4B today or plan to, how are you going to record your chat, video, meeting and/or voice interactions? There is no native Skype for Business call recording application. You have to seek the assistance of one of the very few Microsoft certified call recording vendors.

When choosing a S4B recording application, here are a few key aspects to consider:

1. Which recording technologies does the vendor support – passive IP, active IP, digital, analog, T1/E1/J1, SIPREC, Radio, CTI/SMDR?

2. Which types of storage is supported by the recording vendor – Azure, Amazon, NAS, SAN…?

3. Which version of S4B or the legacy Lync are supported and recordable?

4. Can you record S4B simultaneously with other PBX calls from a traditional or VoIP switch, e.g.?

5. Will you be able to capture S4B interactions within Office 365?

6. Can you record all S4B modalities in an integrated playback fashion – voice, video, chat and desktop screen?

7. Do you have to install any software on your client PC or device?

8. Can you easily integrate quality management software into the S4B recording solution?

9. Which recording capture methods are supported – port mirroring, media relay, and/or Edge server?

10. Does the vendor support cloud, hosted and on-premise?

However you look at it, the S4B era is upon us or is just around the corner. Either way, it’s time you start considering how S4B can fit into your business interaction strategy. And once you’ve done that, you will need to take a close look at the available recording solutions and pick the best one for your needs.

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Numonix Wins 2017 Communications Solutions Product of the Year Award for Mobile Call Recording and Intelligent Scenario Routing

July 27, 2017
posted by Numonix

Numonix Honored for Its Exceptional Innovation and Commitment to Improving
the Customer Experience

BOCA RATON, Fla., July 27, 2017 — Numonix today announced that it has been honored as a
winner of a 2017 Communications Solutions Product of the Year Award from TMC, a global
integrated media company. Numonix won for its Mobile Call Recording and Intelligent Scenario
Routing recording method for Skype for Business in its RECITE® interaction recording solution.

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The Power of Versatility in Contact Centers

June 7, 2017
posted by Numonix

 

The Power of Versatility in Contact Centers

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RECITE for Microsoft office 365 Customer magazine Award

April 26, 2017
posted by Numonix

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Numonix Receives 2016 CUSTOMER Magazine Workforce Optimization Innovation Award for RECITE for Microsoft O365

Numonix Honored for Its Exceptional Innovation and Commitment to Improving the Customer Experience

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2017 INTERNET TELEPHONY Product of the Year Award for RECITE for Skype for Business

February 9, 2017
posted by Numonix

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Numonix Saddletree Research Kachina Award for RECITE

November 29, 2016
posted by Numonix

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Numonix Receives Saddletree Research’s Kachina Award for RECITE Interaction Recording for Microsoft Office 365

Winner of Voice of the Customer Solutions Category

Boca Raton, Fla., Nov. 29, 2016 — Numonix is pleased to announce it has received Saddletree Research’s Kachina Award™ for its RECITE® Interaction Recording for Microsoft® Office 365. Numonix’s Microsoft-certified RECITE interaction recording solution delivers comprehensive, compliant recording of all Skype for Business interactions on-premises, via hybrid cloud and in Microsoft Office 365.

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Skype for Business Certification

October 18, 2016
posted by Numonix

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Numonix Awarded Skype for Business Certification From Microsoft for RECITE Interaction Recording Solution

RECITE Was First-to-market With a Certified Recording Solution for Skype for Business Interactions On-premises, Hybrid Cloud and in Microsoft Office 365

Boca Raton, Fla., Oct. 18, 2016 — Numonix is pleased to announce it has been awarded Skype® for Business interoperability certification by Microsoft for its RECITE® Interaction Recording Solution. The RECITE interaction recording solution delivers comprehensive, compliant recording of all Skype for Business interactions on-premises, hybrid cloud and in Microsoft Office 365.

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2016 Communications Solutions Product of the Year Award

August 23, 2016
posted by Numonix

Numonix’s RECITE for Skype for Business in Microsoft Office 365 Wins 2016 Communications Solutions Product of the Year Award

RECITE Is the First Compliant Hybrid Cloud-based Interaction Recording Solution for Skype for Business; Records Voice, Video, Chat and Desktop Screen

BOCA RATON, Fla., Aug. 23, 2016 — Numonix today announced that TMC, a global, integrated media company, has awarded RECITE® for Microsoft O365 with a 2016 Communications Solutions Product of the Year Award.

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Numonix Introduces RECITE Mobile Call Recording - Mobile Recording

May 3, 2016
posted by Numonix

Extends Enterprise IT Policies and Ensures Compliance to Mobile Phones With Automatic Recording of All Incoming and Outgoing Calls

BOCA RATON, Fla., May 3, 2016 — Numonix today announced RECITE® Mobile Call Recording, enabling enterprises to extend IT policies and ensure compliance to mobile phones with automatic recording of all incoming and outgoing calls. RECITE is the first interaction recording solution for Microsoft® Skype® for Business for Office 365 and records all modalities, including Voice, Video, Chat and Desktop Screen.

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Questions to consider before purchasing a Call Recording Solution:

April 27, 2016
posted by Numonix

Typically, the decision to implement a call recording solution is a reactive one. Many companies finally purchase a system only after discovering that a crucial business interaction has transpired that they have no concrete proof of. Unfortunately, not being able to produce evidence of a vital transaction disrupts business and can be financially damaging if the issue in question cannot be resolved.

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