BOCA RATON, Fla., Sept. 10, 2018 — Numonix, provider of RECITE, the industry’s single most versatile recording solution available for unified communications and Microsoft Skype® for Business, today announced its new RECITE Client-Side Recorder for Skype for Business. Available for on-premises, hybrid and Skype Online in Office365, the RECITE Client-Side Recorder enables organizations to securely control access to their Office365 recorded interactions. Calls are recorded and stored centrally on a server in a location of the organization’s choice. Recordings are digitally watermarked and tamper proofed and are inaccessible by unauthorized users. Sensitive customer information is protected with customizable security in profiles, permission and security measures.

The word “omnichannel” is ubiquitous in the contact center industry today with regard to customer experience. It primarily refers to the ways or modes in which a company communicates with its customers – e.g. voice, video, chat, email, instant message and so on. Many customer focused organizations today put a lot of stock into ensuring an omnichannel experience.

Voice Logging to Skype Recording