Mitel has made some significant acquisitions in the recent past to put itself in a position of great strength in the contact center space. These major moves, including the acquisition of Oaisys, followed by Toshiba’s telecommunications business, and most recently, 
purchasing ShoreTel, have greatly expanded Mitel’s capabilities. There are also, however, some downstream technical and cost-related challenges (and potential advantages) this consolidation can have on partners and customers that ought to be considered.
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