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Omni-Channel Playback Elevates Quality Monitoring

July 10, 2018
posted by Numonix

The word “omnichannel” is ubiquitous in the contact center industry today with regard to customer experience. It primarily refers to the ways or modes in which a company communicates with its customers – e.g. voice, video, chat, email, instant message and so on. Many customer focused organizations today put a lot of stock into ensuring an omnichannel experience.

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Voice Logging to Skype Recording

July 3, 2017
posted by Numonix

Voice Logging to Skype Recording

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